Last updated: July 20, 2026OverviewThis Privacy Policy explains how BookNStyle ("we," "us," or "BookNStyle") collects, uses, shares, and protects information when you use the BookNStyle mobile application and related services (the "Services"). By using the Services, you agree to the practices described here.We designed the Services to collect only what we need to connect Clients with Professionals, process bookings and payments, and keep the marketplace safe.Information We CollectAccount and profile information: your name, email address, phone number, role (Client or Professional), password (stored only as a secure hash), and — for Professionals — business name, bio, headline, service menu, and geo-verified business address.Photos and content: profile photos and service photos you upload, and reviews, ratings, and messages you submit.Booking information: appointments you create, the services and Professionals involved, scheduled times, locations, notes, and booking status.Payment information: when you book, payment-card details are collected and processed directly by our payment processor, Stripe. We do not store full card numbers on our servers. We store limited records such as transaction amounts, fees, payout status, and the Stripe identifiers needed to manage your bookings.Device and usage information: device type, operating system, app version, push-notification token, and basic usage and diagnostic data needed to operate and improve the Services.Location information: a Professional's business address is collected to display location and enable geo-verification. We do not continuously track your precise device location; any use of device location is limited to features you actively use.Communications: messages, support requests, and SMS or push-notification preferences.How We Use Information- To create and manage your account and authenticate you.
- To operate the marketplace — display Professional profiles, enable search and discovery, process bookings, and facilitate payments and payouts.
- To send transactional communications such as booking confirmations, reminders, reschedule requests, waitlist alerts, and receipts, by push notification, SMS, and email.
- To provide customer support, resolve disputes, and prevent fraud and abuse.
- To maintain the safety and integrity of the platform, including enforcing our Terms of Service and reviewing reported content.
- To improve the Services, understand usage, and develop new features.
- To comply with legal, tax, accounting, and regulatory obligations.
- With your consent, to send marketing or promotional messages, which you can opt out of at any time.How We Share InformationWith other Users: when you book, the relevant Client and Professional see the information necessary to complete the appointment (for example, name, service, time, and location). Professional profiles, photos, ratings, and reviews are visible to Clients in the marketplace.With service providers that help us operate the Services, under contractual confidentiality and data-protection obligations:- Stripe, Inc. — payment processing and payouts.
- Supabase — database, authentication, and file storage hosting.
- Expo — push-notification delivery.
- Twilio — SMS delivery (when enabled).
- Apple and Google — app distribution and operating-system services.For legal reasons: to comply with applicable law, respond to lawful requests, enforce our Terms, or protect the rights, safety, and property of BookNStyle, our Users, or the public.Business transfers: if BookNStyle is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.We do not sell your personal information.Data RetentionWe retain personal information for as long as your account is active and as needed to provide the Services. After you delete your account, we remove your profile and associated personal data from our active systems, except information we must retain for legal, tax, fraud-prevention, accounting, or dispute-resolution purposes, or that persists temporarily in routine backups.Your Choices and RightsAccess and update: you can review and update most account and profile information directly in the app.Account deletion: you can delete your account at any time from Account → Delete account, or by contacting us at [email protected]. Deletion is permanent and removes your profile and associated personal data, subject to the retention exceptions above.Communications: you can opt out of marketing SMS by replying STOP, manage push notifications in your device settings, and unsubscribe from marketing emails. Transactional messages necessary to operate your bookings cannot be disabled while you have an active account.Region-specific rights: depending on where you live (for example, California under the CCPA/CPRA, or the EEA/UK under the GDPR), you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at [email protected]. We will not discriminate against you for exercising your rights.Data SecurityWe use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, hashed passwords, row-level database security, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.Some information necessarily travels through third-party infrastructure (such as payment processors and hosting providers) that is not under our direct control.ChildrenThe Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we learn we have collected such information, we will delete it. If you believe a minor has provided us information, contact us at [email protected].International UsersBookNStyle is operated from the United States and information is processed and stored in the United States and other countries where our service providers operate. By using the Services, you understand that your information may be transferred to and processed in countries with data-protection laws different from those in your country.Changes to This PolicyWe may update this Privacy Policy from time to time. We will update the "Last updated" date and, where appropriate, provide additional notice in the app. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.Contact UsIf you have questions about this Privacy Policy or our data practices, contact us at [email protected] or by mail at BookNStyle, Great Neck, New York 11021.

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